We just want to let potential buyers to be aware of this shocking management. When our matter of the food was brought back to us, we were told that we would be given no other recompense, as 'you have had too many vouchers already.' Whether you're an existing Owner and have a query about your account or if you are considering buying a holiday home with Parkdean Resorts and want to find out more, you're in the right place. You can be sure, I will do my best to make your disgusting actions a public knowledge by informing Tripadvisor customers, media if necessary and will use all other possible ways of spreading the word. Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. I paid well over a 1000 for this caravan and would of never of booked it if your photos actually represented the photos of the actual caravan we were getting. Holiday Sales Support & Administration Team Parkdean Resorts West Bay Holiday Park, West Bay: See 1,053 traveler reviews, 609 candid photos, and great deals for Parkdean Resorts West Bay Holiday Park, ranked #1 of 3 specialty lodging in West Bay and rated 3.5 of 5 at Tripadvisor. This complaint was posted by a verified customer. Book early and make big savings on your 2023 holiday! I'm sorry to say, we were incredibly disappointed with the accommodation and the service we received at Romney Sands. This was incredibly upsetting to me. students and other approximate living expenses of $26,410 per year. And we had to walk quite a way from our car to the caravan which was problematic, couldn't park near caravan at all! Whilst on your holiday, please let our Guest Experience Team know about any concerns you may have straight away. The Pyrex dishes were also greasy and clearly had not been cleaned properly. Also not enough bedding for our booking even though it was booked one year in advance. The pool is lovely and I think it is better since covid because you have to book in it isn't Crowded which makes it better I have read alot of the reviews on here and some are really petty the way we look at it is we are out all day so as long as you can relax and go to sleep then it's good enough for us. Find out more. We recently managed to sell it for only 15,000 They were absolutely no help whatsoever in the sale. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Upon arrival we were disgusted with the smelly old caravan, it smelt of wee. We still found food in cupboards and in the freezer, rubbish under the beds and unemptied bins. Park events Keep up to date with what's happening on your park and plan your year with the Owner calendar, which features exciting Owner events throughout the season. Booking ref 8989582. Hi Ian,Thank you for taking the time to share your feedback with us. ParkdeanResorts Carmarthen Bay Holiday Park: Would not go back - Read 1,463 reviews, view 766 traveller photos, and find great deals for ParkdeanResorts Carmarthen Bay Holiday Park at Tripadvisor. We called out of hours, who attended within 10 minutes and was very helpful. It was so hot so we needed a place to cool off as the caravan was a hotbox! Its just to help us improve your online experience. We have contacted Parkdeans joke customer services on numerous occasions. And we value your feedback so we can make sure we put things right. Hi there,We are sorry to hear that you have misplaced two jackets belonging to you and your wife. By highlighting your experience with us, we can certainly share your feedback with the on-park management team at Cayton Bay and Ocean Edge and ensure that your comments are taken on board. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. There was rubbish and half empty vodka bottles on the side. Cancellation Charge as a % of total holiday value Your actions are absolutely disgusting. Just so you know, we use cookies to analyse our traffic. However, I had an auto response stating they had received. Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist. Absolutely fuming!!! But we didnt want to disrupt my son by moving caravans because of his conditions. Unable to purchase t/roll as none provided. Never reply to emails to customer resolution team. Always stayed with Parkdean and never had an issue until now.Booked a long weekend away next March, booked time off and kids were excited. I contacted the site directly to ask if we could be on a level situation. . I should be given another weekend that it's safer to travel. Parkdean Resorts Carmarthen Bay Holiday Park: Owners review - See 1,503 traveler reviews, 733 candid photos, and great deals for Parkdean Resorts Carmarthen Bay Holiday Park at Tripadvisor. I am delighted to read that our friendly team continued to make every effort to create amazing memories for all our guests even at this late stage . We told John everything that happened. Either complete the form below or contact our dedicated Ownership team using the contact information. If youd prefer to contact our central customer service team, both email and telephone contact details can be found on our website here. Hi Zaid,Thank you for taking the time to share your feedback with us.We are sorry to hear that you found our website difficult to use. In addition we have a helpful community that may be able to help you resolve your complaint. I am writing to complain about our recent stay at Romney Sands Holiday Park. 'Bookings from 15th of May We use dedicated people and clever technology to safeguard our platform. View Financial Conduct Authority Disclosure Discover our amazing offers and start your ownership journey today. Find out how we combat fake reviews. We then went to reception in person only to be told they had no record of the complaints so we had to report again. ^CJ, One star is too much honestly!!! If you still wish to cancel your holiday ahead of this, please note, it will be subject to standard cancellation terms.' In the meantime, to make a payment or for any other queries please contact the Owner Support Team on 0344 335 3523. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! Wish we were back home. Thank you Manor Park keep up the good work. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. We had plans each day and before we knew it, it was the end of the holiday. We have been going to the same place Tummel Valley Scotland for 4 year and have already book for this year can't wait it is the most friendly and beautiful place I have ever been the caravans are always clean never had a problem. Book early and make big savings on your 2023 holiday! I spoke to reception and they could offer us another caravan on the Monday but it wasnt as nice even though it had slightly more space! We offer pet-friendly accommodation at 66 of our holiday parks. Contacting the reception team as soon as an issue arises gives us the chance to put things right as quickly as possible - so you can get back to what matters most - enjoying your holiday! Our guests comments are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. Special mention to Lynn on owners Desk and Chris on Maintenance, Becky and staff in complex and all in sales.Harley the manager has just processed my private sale through to completion and funds in bank in 10 days, yes 10 days, just awesome service.Many thanks to all and best wishes for the future, Merry Xmas, Hi Mick,Wow, 5 out of 5! There were no cooking utensils fit for purpose, the sharpest knife in the drawer struggled to cut grapes for my youngest. Our most popular dates sell out fast! Staff, food and entertainment and entertainment staff have been perfect. Its just to help us improve your online experience. You will find their contact information in your Digital Welcome Pack, or please visit Reception. Their website is such a pain in the backside to book a holiday I gave up. So weve just come back from a weeks holiday at your Newquay holiday park. We also ensure all reviews are published without moderation. Experience of management accounts. Our amazing Owners community at a glance. We want you to enjoy your holiday and create amazing memories, however, if you have an issue or want to talk about your experience, please tell us straight away so we can put things right. View wishlist. "text": "File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We are sorry to hear that you found our website difficult to use. You will find invoices, monthly statements, park updates, newsletters and more within your Owners Connected inbox. You can contact me by responding to this email or by telephone: [protected]. We went to the on-site bar and when we were ordering our food, the bar manager, Connor, came over to see us. Joe Burgoyne. Our dedicated Ownership team can help with any questions. I've messaged the ParkDean Torquay to re book for some other weekend, but, I was told that they are going to decide if they are opening today or not and that this decision will be out at 6pm today. Therefore, we booked a lodge at Thorness Bay at the last minute. When we left we inadvertently did not check this cupboard (it contained an ironing board and cleaning equipment) and arrived home without our jackets. Desired outcome: Were always delighted to hear great feedback and are thrilled that the reviews of our award-winning parks are overwhelmingly positive. We had gas bottles stolen several times Items stolen from inside the caravan. No cars use the surrounding area around the home, unless residing there, so its safe for children to play outside. Here are 8 tips for writing great reviews. We make sure your complaint get the attention it deserves!" I phoned the day before arrival as was rather cold weather and asked if had central heating, was told no and no other accommodation available. He advised that Katie was 'too busy dealing with other issues.' The whole place is well and truly over ran, with 3x the amount of people to Read more, Complaint from A Yates on 22 October 2022 about Parkdean Resorts in category Travel, We book a weekend brake at white acres in Cornwall on the 23rd of Sept till 26th Sept, on arrival we went to the caravan 112, having spoken to the team before hand and requested the van we had the Read more, Complaint from fowkes on 17 October 2022 about Parkdean Resorts in category Travel, I am very unhappy that I must write to you with my issues with my holiday at Looe Bay holiday park, but it is unfortunately necessary. Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. Should your missing item turn up, we will contact you to arrange a delivery. This can be done by calling 0300 123 1057 Monday to Friday, 8:30 am to 5 pm or send an email. Responded Sep 8, 2022. We waited over 1.5 hours and only after complaining received our meal, this costing over 75 was to a low standard. Received a text this morning to contact them urgently regarding my holiday. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. Half the stuff was closed on site and the swimming pools shut so early even though you could book swimming slots up to 6pm! We stayed at St Minver Cornwall, Entertainment was on a TV bingo was a total rip off!! By letting us know what you think, youll help us to improve our services and help other customers make the right decision. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. Make payments online Manage your outstanding invoices, view transactions and make payments through Owners Connected. I have shared your feedback with the on-park management team so they can look into this and contact you further. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Parkdean Resorts (formerly Park Resorts) Customer Service. As we entered the address at the early check in time, we found it to be a complete mess. As you see the cancellation was made four months before my holiday was due, so I was expecting to get a full refund, minus the deposit and an administration fee.The customer adviser however, told me that I will receive 50% of that amount, which was weird, but still acceptable, although I don't know how can you act against your own cancellation policy. Independent and impartial, Reevoo provides a trusted source of reviews for all of our holiday parks and customer service team. Monday to Friday, 8:30 am to 5 pm or send an email 0300! The Owner Support team on 0344 335 3523: Spectrum Building 7th Floor, Blythswood! Are absolutely disgusting transactions and make payments online Manage your outstanding invoices, monthly,... Auto response stating they had received we can make sure we put things right newsletters and more within your Connected. Grapes for my parkdean owners complaints 's safer to travel stating they had no record of the holiday advance... 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